I had a gentleman and his wife (who I felt sorry for, because of several reasons) that shopped with us and I came to the conclusion that he was too smart to trade his vehicle.
to make a very long story completely short
he wanted me to give him full KBB retail for his dog (car slang for a rough car) and sell ours for wholesale...
he had both of those figures pulled up on two blackberries (one on his and one on his wife's)
he became visibly angry, red faced and shaky-handed as he tried unsuccessfully to convince me of his figures
he said if you are going to waste my time like this we had better just leave
so i stepped away from the salesman's door entrance back into the showroom area so they could see i was finished and i said thanks for coming in...to which he yelled "NO, THANKS !!!" as he walked past me.
so as i stated to start this post, some people are too smart to trade, the man with two blackberries is near the top of page one on that list and he is probably up to dealer 12 or 13 by this point if his wife hasn't killed herself yet and slowed down the "dealer-go-round" that he is spinning her around on.
Tuesday, March 24, 2009
Monday, March 23, 2009
hey banks...loan a little money
hey buyer, (person at the bank, not the car purchaser)
that 750 bureau that we sent in today, and last week and the week before...they would like to buy a car and we would like to sell them one
no, they don't have $5000 down
no, we can't cut the deal 6800 dollars
didn't you guys get some "bailout" money?
hey blah, blah, blarack if you want the economy to take off, get a couple of the banks to start approving some loans for people that have proven they can and will pay their bills
i understand not getting the sub 600's done, but when i have two people over 700 with virtually no debt and we are borrowing less than 10 grand and no one will do the deal, we have a real problem in this country
LOAN SOME FREAKIN MONEY TO PEOPLE BUYING CARS...
i guess i need to change the blog title to...IF THEY WILL (the banks, that is), WOULD YOU?
that 750 bureau that we sent in today, and last week and the week before...they would like to buy a car and we would like to sell them one
no, they don't have $5000 down
no, we can't cut the deal 6800 dollars
didn't you guys get some "bailout" money?
hey blah, blah, blarack if you want the economy to take off, get a couple of the banks to start approving some loans for people that have proven they can and will pay their bills
i understand not getting the sub 600's done, but when i have two people over 700 with virtually no debt and we are borrowing less than 10 grand and no one will do the deal, we have a real problem in this country
LOAN SOME FREAKIN MONEY TO PEOPLE BUYING CARS...
i guess i need to change the blog title to...IF THEY WILL (the banks, that is), WOULD YOU?
Friday, March 13, 2009
Get your heart right
"Get your heart right"...hold on a moment while I choke back down that small amount of vomit that almost shot out.
ok. I am alright now, just needed a moment to catch my breath again.
There is by far, no other thing a customer can say to me that makes my blood boil or makes the hair on my neck stand up like those four words which normally come with the most stereotypical appalachian accent..."Getcha hawrt rite" and then a grin that came straight from a scene in deliverance (did anyone else here banjo music right then?).
there are several other well worn out phrases that either come up on their own or get tag teamed with g.y.h.r., they include but are not limited to "sharpen your/ya pencil", "putcha tradin britches on" and "i ain't never (there wording) been able to trade here".
this almost always happens when two men are together and the one (the buyer) is trying to show his buddy (dad/son/brother/cousin/co-worker or whoever the heck he is) "how its done"...well, yeehaw cowboy you just bucked yourself off the "deal gettin" bull....and the only thing you showed everyone is the reason why you have never traded here...you.
lets end it with that and get ready for the SATURDAY MORNING MEETING !!!
ok. I am alright now, just needed a moment to catch my breath again.
There is by far, no other thing a customer can say to me that makes my blood boil or makes the hair on my neck stand up like those four words which normally come with the most stereotypical appalachian accent..."Getcha hawrt rite" and then a grin that came straight from a scene in deliverance (did anyone else here banjo music right then?).
there are several other well worn out phrases that either come up on their own or get tag teamed with g.y.h.r., they include but are not limited to "sharpen your/ya pencil", "putcha tradin britches on" and "i ain't never (there wording) been able to trade here".
this almost always happens when two men are together and the one (the buyer) is trying to show his buddy (dad/son/brother/cousin/co-worker or whoever the heck he is) "how its done"...well, yeehaw cowboy you just bucked yourself off the "deal gettin" bull....and the only thing you showed everyone is the reason why you have never traded here...you.
lets end it with that and get ready for the SATURDAY MORNING MEETING !!!
IS IT BLACK?
true story...
salesman: I have a girl out here with a little baby that wants to try and trade her neon.
Farmboy: Is it black?
salesman: I'm not sure...
Farmboy: What???
salesman: It might be...
Farmboy: might be???
salesman: I think it is mixed, maybe
Farmboy: What are you talking about?
salesman: Her baby...what we're you talking about?
Farmboy: The car
salesman: I have a girl out here with a little baby that wants to try and trade her neon.
Farmboy: Is it black?
salesman: I'm not sure...
Farmboy: What???
salesman: It might be...
Farmboy: might be???
salesman: I think it is mixed, maybe
Farmboy: What are you talking about?
salesman: Her baby...what we're you talking about?
Farmboy: The car
Thursday, March 12, 2009
WEIRD ILLIN !!!
... that is what the guy in the commercial screams all the time...WEIRD - ILLIN !!! , as he throws his hands toward the camera and flashes his plastic smile. He is not really saying weird-illin, but now everytime you hear it from this point on that is what will pop into your mind. If you are from this area (Bristol TN/VA), you will know what this is referring to, if not, just say weird-illin several times really fast and you will get it.
In case you are wondering what this blog is, it's about the car business, and more importantly or less importantly, depending upon your own opinion I suppose, meant for those who work in the car business. If you land here and have a funny story about your work, your co-workers, your boss, or best of all...your customers, please email it to me to share here or click on the "comments" after any post you feel you can add to and vent, share, etc. to help you deal with what so many people have no idea about and no one else seems to understand....and if you are not in the car business, but would like some insight from those who live it everyday, then hang around and see what the next "up" (car slang, for a customer that drives onto the lot) has to offer to this site...well, enough of that, let's continue.
Is it not funny how scared people are of us? The car stops-the passenger door opens-the wife (or a child) hops out-scurries hurredly toward the window sticker-quickly glancing around the sticker to see if it is auto or stick and if it has power windows or crank, etc. while the husband (or parent) glances toward the showroom, glances back at the wife/child, glances back to the shoroom, back to wife/child and so on and so on, just waiting to scream " HERE HE COMES ! " if one of us starts to make our way toward their car.
Oh...about the name of this blog, that is one of my favorite things to say to my salespeople that work with me. It is a supposed "no-no" and you shouldn't use it if you work your customers properly, I think thats why I jokingly say it so often, those of you who have worked with me can probably hear my voice in your head right now, "IF I COULD, WOULD YOU(pronounced wouldja)?"...sorry about that. Not really.
And another favorite..."I bet you'd buy it for that alone."...follow along as I demonstrate the beauty and power of this too often underutilized closing line that in the hands of a well seasoned salesman is like a glowing red ginsu through a fresh stick of county crock...
salesman: well folks, how did you enjoy the ride of that flatbed diesel six speed? wasn't it even better than you hoped it would be???
customer1 (husband): actually, it rode like we expected, but it smells so much like cow s%$t that we could barely even breath.
customer2 (wife): yea, it was horrible.
salesman: I bet you'd buy it for that alone.
customers1&2: WHAT???
salesman: follow me and let's see what kind of numbers my boss has worked up for you
In case you are wondering what this blog is, it's about the car business, and more importantly or less importantly, depending upon your own opinion I suppose, meant for those who work in the car business. If you land here and have a funny story about your work, your co-workers, your boss, or best of all...your customers, please email it to me to share here or click on the "comments" after any post you feel you can add to and vent, share, etc. to help you deal with what so many people have no idea about and no one else seems to understand....and if you are not in the car business, but would like some insight from those who live it everyday, then hang around and see what the next "up" (car slang, for a customer that drives onto the lot) has to offer to this site...well, enough of that, let's continue.
Is it not funny how scared people are of us? The car stops-the passenger door opens-the wife (or a child) hops out-scurries hurredly toward the window sticker-quickly glancing around the sticker to see if it is auto or stick and if it has power windows or crank, etc. while the husband (or parent) glances toward the showroom, glances back at the wife/child, glances back to the shoroom, back to wife/child and so on and so on, just waiting to scream " HERE HE COMES ! " if one of us starts to make our way toward their car.
Oh...about the name of this blog, that is one of my favorite things to say to my salespeople that work with me. It is a supposed "no-no" and you shouldn't use it if you work your customers properly, I think thats why I jokingly say it so often, those of you who have worked with me can probably hear my voice in your head right now, "IF I COULD, WOULD YOU(pronounced wouldja)?"...sorry about that. Not really.
And another favorite..."I bet you'd buy it for that alone."...follow along as I demonstrate the beauty and power of this too often underutilized closing line that in the hands of a well seasoned salesman is like a glowing red ginsu through a fresh stick of county crock...
salesman: well folks, how did you enjoy the ride of that flatbed diesel six speed? wasn't it even better than you hoped it would be???
customer1 (husband): actually, it rode like we expected, but it smells so much like cow s%$t that we could barely even breath.
customer2 (wife): yea, it was horrible.
salesman: I bet you'd buy it for that alone.
customers1&2: WHAT???
salesman: follow me and let's see what kind of numbers my boss has worked up for you
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